FAQ'S & HELP CENTRE
Frequently Asked Questions
Find answers to common questions about orders, delivery, personalisation and more.
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Browse Common Topics
Orders
Questions about placing an order, payments and managing your purchase.
Delivery
Delivery times and shipping options
Personalisation
Help with photos, text and creating your personalised gift.
Returns
Returns, refunds and what to do if there’s an issue.
FREQUENTLY ASKED QUESTIONS
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General Questions
Personalisation is entered directly on the product page before you add the item to your basket. Depending on the product, you may be able to add names, messages, dates or upload your own photos. Simply follow the personalisation options shown on the product page to create your unique gift.
Once an order has been placed, we begin processing it as quickly as possible to ensure prompt dispatch. If you need to make a change, please contact us immediately. While we’ll always do our best to help, we cannot guarantee amendments once production has started.
We accept all major payment methods, including Visa, Mastercard and PayPal. All payments are processed securely, giving you peace of mind when ordering from Personalised2Order.
Delivery Information
As all items are personalised to order, please allow up to 10 working days for dispatch. We always aim to complete and ship orders sooner whenever possible. During busy periods, such as Christmas and other seasonal events, production and delivery times may be slightly longer, so we recommend ordering early.
We currently offer a standard flat-rate delivery service of £3.00 per order, regardless of how many items you purchase. Express delivery may be available for certain products. If you require an item urgently, please contact us before placing your order and we’ll advise on the available options.
Yes. Once your order has been dispatched, tracking information will be added to your order where available. You will be able to use the tracking details provided to monitor your delivery’s progress and estimated arrival date.
Personalisation
For the best results, please upload a clear, high-resolution image. Images that are blurry, cropped or low quality may affect the final appearance of your personalised product.
Yes, many of our personalised products allow you to add your own message, name, date or special wording. Available personalisation options vary by product and will be shown on the product page before adding the item to your basket.
For the best results, we recommend uploading a clear, high-resolution image. If an image appears too low quality or unsuitable for printing, we may contact you before production to discuss the best option. Please remember that the final product quality depends on the image provided.
Returns & Refunds
As personalised products are custom-made specifically for you, they cannot usually be returned unless the item is faulty or damaged.
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photographs of the item and packaging. We’ll investigate the issue and arrange a suitable resolution as quickly as possible.
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Our team is always happy to help with questions about orders, delivery, personalisation and more.
Frequently asked question ?
Looking for quick answers? You’ll find responses to some of the most common questions about our personalised gifts, delivery, and orders below.
If you can’t find the information you need, feel free to contact us or email our friendly team at sales@personalised2order.co.uk — we’re always happy to help.
Personalisation is entered directly on the product page before you add the item to your basket. Options vary depending on the product, but you’ll always see fields to add names, messages, dates, or sometimes images. Simply follow the prompts to customise your gift.
Because each item is personalised and made to order, we’re unable to accept returns or offer refunds. If there’s an issue with your order, please contact us and our team will be happy to help.
As all items are personalised to order, please allow up to 10 working days for dispatch. We always aim to ship sooner where possible. During busy seasonal times (e.g. Christmas), orders may take a little longer, so we recommend ordering early.
At present, we offer a standard flat-rate delivery service of £3.00 per order. This applies no matter how many items you order. Express delivery may be available on certain products, please contact us before ordering if you need something urgently.
Once an order is placed, we begin processing it quickly to avoid delays. If you need to make a change, please contact us as soon as possible. We’ll do our best to help, but changes can’t always be guaranteed once production has started.